At Qiuling (Funing) E-Commerce Development Co., Ltd., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange process. Please read the following policy for detailed instructions.

1. Return and Exchange Timeframe

  • You can return or exchange your items within 30 days from the date of receipt.
  • After 30 days, we are unable to offer returns or exchanges unless the item is defective or damaged upon arrival.

2. Conditions for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • The item must be returned in its original packaging, including all tags, labels, and accessories (if any).
  • Proof of purchase, such as the order confirmation email or receipt, must be provided.

3. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer support team at zmyewski@qiulinge-commerce.space or call +86 197-2399-2233 within 30 days of receiving your order. Provide your order number, the items you wish to return or exchange, and the reason for the return or exchange.
  2. Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and further instructions.
  3. Ship the Item Back: Once you receive the RA number, please securely package the item and ship it back to the address provided by our customer service team. You are responsible for the return shipping costs unless the item is defective or incorrect.
  4. Processing Your Return: Once we receive the returned item and confirm it meets the conditions for return or exchange, we will process your request. If approved, we will either issue a refund to your original payment method or send you a replacement item, based on your preference.

4. Non-Returnable/Non-Exchangeable Items

The following items are non-returnable and non-exchangeable:

  • Items that have been worn, washed, or altered.
  • Customized or personalized items.
  • Final sale items or items marked as non-returnable.

5. Refunds

  • If you are eligible for a refund, the amount will be credited back to your original payment method.
  • Please note that the refund may take 5-10 business days to process, depending on your bank or payment provider.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return, exchange, or full refund as appropriate. To assist in the process, please provide photos of the damaged or defective item along with your order number.

7. Shipping Costs

  • Return Shipping: You will be responsible for the cost of return shipping, except in cases where the item is damaged, defective, or incorrect.
  • Exchange Shipping: If you request an exchange, we will ship the replacement item at no additional cost to you.

8. Contact Us

If you have any questions about our Return and Exchange Policy or need assistance, feel free to contact us at: