At Qiuling (Funing) E-Commerce Development Co., Ltd., we are committed to providing fast and reliable shipping services for all our customers. Below, you will find the details regarding our shipping and logistics process. Please read through this policy for full understanding.

1. Shipping Timeframes

  • Processing Time: All orders are processed within 1-3 business days of receiving the order, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Time: After processing, the estimated delivery time will depend on your location:
    • Domestic Orders (within China): Delivery typically takes between 3-7 business days.
    • International Orders: Delivery times for international shipments may vary depending on the destination country. Typically, international orders will arrive within 7-21 business days.

Please note that shipping times are estimates and may vary based on factors like customs processing, weather conditions, and carrier delays.

2. Shipping Fees

Shipping fees are calculated based on the destination, weight, and size of your order. You will be notified of the exact shipping cost during the checkout process.

We occasionally offer promotional free shipping events. Please check our website for any current offers.

3. Shipping Methods

We offer a variety of shipping carriers to ensure reliable and timely delivery. Depending on your location, we may use the following carriers:

  • Domestic Shipping: China Post, SF Express, or other reliable domestic carriers.
  • International Shipping: DHL, FedEx, UPS, or China Post for international orders.

4. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s tracking system.

If you have any trouble tracking your order, feel free to contact our customer support team for assistance.

5. Delivery Issues

  • Lost or Delayed Shipments: If your order has been delayed or lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
  • Incorrect Shipping Information: Please ensure that the shipping address you provide is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an error in the address is noticed, please notify us as soon as possible before the order is shipped.

6. Customs and Import Duties

For international orders, the recipient may be responsible for paying any customs duties, taxes, or import fees. These charges are determined by the destination country’s customs authority. We advise you to check with your local customs office to understand any additional charges before placing your order.

7. Shipping Restrictions

We currently ship to the following regions:

  • Domestic: All locations within Mainland China.
  • International: Select countries. Please check the shipping options available during checkout for more details.

If we are unable to ship to your location, our customer support team will inform you and offer an alternative solution.

8. Damaged or Missing Items

If your order arrives damaged or items are missing, please notify us within 7 days of receiving the package. Provide photos of the damaged goods, and we will resolve the issue promptly by either offering a replacement or refund.

9. Contact Us

If you have any questions or concerns regarding shipping, logistics, or your order status, please contact us at: